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  • Issues and Complaints for 24Option?

    I have traded with 24option and have decided to withdraw my money. I filed my withdrawal request and they said 5 to 7 days and it's been one week. This makes them suspicious, but is it far to early to take this farther yet? Maybe I would give them the benefit of the doubt and be generous enough and wait, let's say 2 weeks to give them allowance before I file a formal complain? Or maybe they meant to say 5-7 business days.

    I'll post an update here as soon as I got a reply from them.

  • #2
    I would say give them the benefit of the doubt. Maybe you’ll get your withdrawal request on Friday or the latest is on Monday, they meant 5-7 business days. Follow up your filed withdrawal request and if it doesn’t work out then file a formal complaint against them.

    Actually we did found some really good comments on 24option in some blogs, some guy even tried to add funds and he didn’t touch them for 7 days, and nothing happened, the money was there. In my opinion this binary option brokers is not a scam. Your money is safe with them.

    Comment


    • #3
      I admire their support,they give you account manager to attend to your requests. Withdrawal by credit card took 2 day for me. Who is your account manager? My account manager is Jack, maybe you can request him if you like. My withdrawal for them was seamless. Two thumbs up for 24Option! One of the best broker for me!

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      • #4
        Hi I got my money back now! I've got it last friday. True to their words of 1 week processing. I think I judge them to early, I'm a bit hesitant and suspicious with brokers sometimes because I had a bad experience with my broker before. I've traded before with a few other firms and had issues withdrawing my money.

        24Option is responsible broker too. Reliable with straight forward procedures for withdrawal of profits.

        Sorry for making a fuss about them.

        ------------------------------------------------------
        Average Withdrawal Time (Credit Card) : 1 Week Or More
        Average Withdrawal Time (Wire Transfer): 1 Week Or More


        Comment


        • Blackcomb
          Blackcomb commented
          Editing a comment
          So you have resolved all your issues with 24 option?

      • #5
        Originally posted by Dewhurst
        Hi I got my money back now! I've got it last friday. True to their words of 1 week processing. I think I judge them to early, I'm a bit hesitant and suspicious with brokers sometimes because I had a bad experience with my broker before. I've traded before with a few other firms and had issues withdrawing my money. 24Option is responsible broker too. Reliable with straight forward procedures for withdrawal of profits. Sorry for making a fuss about them. ------------------------------------------------------ Average Withdrawal Time (Credit Card) : 1 Week Or More Average Withdrawal Time (Wire Transfer): 1 Week Or More


        It's fine. I'm a bit hesitant on trading with other brokers as well. We just have to research well and people in this forum will be a big help on choosing which brokers are reliable and will give you a high trading profits.

        Comment


        • #6
          24option should be good. They are not a scam. They uses the good Techfinancials binary options trading platform which is fully web-based solution based on propriety ORCA+ trading technology based on a unique market pricing engine that allows the introduction of attractive trading instruments. This broker has a trading platform which is well thought out and offer the expected range of trading facilities.

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          • #7
            I withdraw from them for about 12K and was put through in only 2 business days. This is the fastest withdrawal process I've experienced from a broker. Usually they give 5-7 days to process my withdrawal request. This is really great I must say. I pull between 12k to 20k a month. After 3 to 5 business days, the money comes out of my account. I am so happy to let everyone know am so excited and happy.

            Comment


            • #8
              Originally posted by Dewhurst
              Hi I got my money back now! I've got it last friday. True to their words of 1 week processing. I think I judge them to early, I'm a bit hesitant and suspicious with brokers sometimes because I had a bad experience with my broker before. I've traded before with a few other firms and had issues withdrawing my money. 24Option is responsible broker too. Reliable with straight forward procedures for withdrawal of profits. Sorry for making a fuss about them. ------------------------------------------------------ Average Withdrawal Time (Credit Card) : 1 Week Or More Average Withdrawal Time (Wire Transfer): 1 Week Or More

              Usually the withdrawal period for binary options have a minimum of 3 days and could stretch up to weeks so there is no need to worry and were happy that you got yours right after asking questions from here.

              Comment


              • #9
                I think the first thing you need to check when you want to join a broker site for binary options is to ask right away their support staff how long will it take for cash withdrawal with them, because it is so important that you can get the return on your investment made right away.

                Comment


                • #10
                  Thats a very fair point, when i started trading at Vault Options, i ask the same questions and they told that withdrawals where instantly i didnt believe till i put it to the test, not only you get the great service and support from Vault Options, but also the instant withdrawals that allows you to get your money right away.

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                  • #11
                    Originally posted by ToughFeriTrader
                    I think the first thing you need to check when you want to join a broker site for binary options is to ask right away their support staff how long will it take for cash withdrawal with them, because it is so important that you can get the return on your investment made right away.

                    You really have a good point there, if the support staff are willing to give you the honest to goodness answers for your questions, some support staff are trained to give you the best possible answers you may want to hear, but sometimes there are some ugly truth behind those answers.

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                    • #12
                      Never had any issue with binary options before and up to now, so I guess you need to start to experience it first hand so you can have a conclusion regarding their performance and be able to gauge their responsibility.

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                      • #13
                        I was turned-off with their aggressive customer service before, you know when you're a novice in this kind of things you want to take one step at a time. But now every transactions with them are seamless.

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                        • #14
                          No issue anout them or whatsoever. My withdrawals with them are doing fine and the support is very helpful, my only concern when I started trading with them was that they don't have a demo account that can be use by novice traders.

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                          • #15
                            Most of my friends who are trading online with them seems to have no complaints at all, not even a bad time with them, maybe some unbearable things are just a case to case basis.

                            Comment


                            • Drei
                              Drei commented
                              Editing a comment
                              that's actually the right thing to say, sometimes the bad experiences we need to share with broker site, is in a case to case basis

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